Mount Studio’s Terms & Conditions

 1. Cancellation, Reschedule & Refund Policy

a. A full payment in advance is required for your booking reservation to be confirmed.

b. Cancellation made at least five (5) days prior to Client’s reservation date will incur 50% Cancellation fee.

c. No-shows and cancellations with fewer than five (5) days’ prior notice will be charged the full amount of the booking.

d. Reschedule made at least five (5) days prior to Client’s reservation date will be free of charge.

e. Reschedules with fewer than five (5) days’ prior notice will be charged 25% Reschedule fee.

f. There will be no refunds made should a reschedule be made that is followed by a cancellation.

g. Mount Studio reserves right to refuse reservations at its sole discretion.

2. Zero Tolerance Policy 

Mount Studio values the safety, respect, and professionalism of our team (photographers, videographers, assistants, makeup artists, and all other staff) engaged in or associated with the Client’s photo or video shoot. To maintain a secure and respectful working environment for our team, we reserve the right to refuse service for your photo or video shoot under the following circumstances:

a. Verbal, Physical, Mental, or Emotional Abuse:
We will not tolerate any form of abuse, whether it is verbal, physical, mental, or emotional, directed towards any of our staff members by you or any person affiliated with your photo or video shoot. Such abuse includes but is not limited to harassment, threats, derogatory language, physical harm, or any other conduct that is considered abusive.

b. Occurrence Timing:
This policy applies to all phases of the photo or video shoot, which encompasses the period before, during, and after the actual shoot.

Consequences of Violation:
In the event that any of the aforementioned forms of abuse are directed towards our staff, we reserve the right to take the following actions:

c. Refusal of Service:
We retain the right to immediately refuse service and terminate the photo or video shoot.

d. 50% Refund:

In the event of service refusal, 50% of the invoiced amount shall be retained by Mount Studio. In the event that full payment has been tendered, the remaining 50% shall be promptly refunded to the client

e. Deletion of Content:
We will promptly delete all photos or videos taken during the shoot in question.

This Zero Tolerance Policy is designed to ensure the well-being and professionalism of our team members and to uphold a respectful and safe environment. By engaging our services, you acknowledge and agree to adhere to this policy. We are committed to providing you with exceptional service, and your cooperation in this greatly appreciated.

3. Policy Rental Duration

a. Two (2) hours’ minimum rental is required for all studios, Studio CYCLO, Studio ONE and Studio TWO.

b. Client’s term begins promptly at the designated booking start time and ends promptly at the designated booking end time. Mount Studio does not guarantee studio availability beyond end of booked slot.

c. Studio clean-up must be completed by end of rental period. Client will return the studio to the original state and position. (If Mount Studio is providing services, Mount Studio will handle the studio clean up)

d. 10 mins grace period is given before and after the booking.

e. Overtime will be calculated in increments of 30 minutes beyond booking end-time of rental period when Client is either still using, packing up, cleaning and returning the studio to its original state and position.

4. Terms of Use

a. Use of studio and equipment is at Client’s own risk. Client hereby waives rights to seek legal redress for mishaps, accidents, and/or loss while on Mount Studio’s premises located at 45 Jalan Pemimpin #07-04 Singapore 577197 and within Foo Wah Industrial Building.

b. Client agrees to leave the studio and adjacent grounds in the same condition as they were when Client arrived.

c. Client is solely responsible for any legal infractions that they and members of their party make during their time on Mount Studio’s premises. This includes parking tickets, other violations or citations, and any legal action resulting from use of space.

d. Client agrees to hold harmless Mount Studio, its owner, agents, representatives, and contractors acting on its behalf for any loss, accident, or injury to Client’s self or anyone who accompanies Client while on our premises. Client agrees to be solely responsible for conduct and welfare of all persons accompanying Client while on Mount Studio’s premises.

e. Client is solely responsible for safety and well-being of any party Client engages.

f. Client agrees to hold Mount Studio, its agents, representatives, and anyone acting on behalf of Mount Studio completely harmless from any action, legal or otherwise, that results from Client’s conduct.

5. Equipment

a. Mount Studio agrees to provide equipment and the studio in good working order throughout Client’s term. If an equipment is not in good working order, Mount Studio will replace it with a similar equipment during Client’s term.

b. Mount Studio makes no special guarantees to equipment functionality or suitability to Client’s purposes.

c. Mount Studio is not liable for acts out of its control that affect shooting conditions, such as power outages, weather or emergencies. In the event of power outage, Mount Studio will provide an extension of studio usage time equivalent to the time that was affected.

6. Usage of Behind The Scenes Photos and Videos

a. Mount Studio reserves the right to use any behind-the-scenes photos and videos arising from the usage of our studio(s) for its own portfolio and publicity purposes, unless otherwise agreed upon.

7. Storage

a. Storage fee of $50 per day will be imposed should Client decide to store their equipment or props at Mount Studio. 

b. Storage of items are subjected availability

8. Smoking

a. Smoking is allowed at the designated smoking spot at Level 1 outdoors and outside the building only.

b. If evidence of smoking to include scent exists inside the building or the Mount Studio’s premises, a $250 cleaning fee will be assessed to Client.

9. Children and Pets

a. All children and pets must be supervised at all times.

b. Mount Studio will not be liable for any injury or damages to any unsupervised children or pets.

c. Client is to clean any excretions from their pets and ensure that no stain or smell is left behind, otherwise a cleaning fee of $100 will be assessed to Client.

10. Damages

a. Client shall be solely responsible for any damage or theft to Mount Studio’s property or equipment that occurs during the time Client or their party occupy the Premises.

b. Client agrees to pay reasonable repair costs to bring damaged equipment back to working condition.

c. Client agrees to pay for damage to the premises, including but not limited to spills, excessive wear, marks or stains on furniture, fixtures, and painted surfaces.

d. Any item within the Mount Studio inventory found missing after the rental period will result in replacement cost being assessed to Client.

11. Flame, Fire or Pyrotechnics

a. Open flame, fire and pyrotechnics are prohibited at all times inside the facility and within the premises of the Mount Studio at 45 Jalan Pemimpin #07-04 Singapore 577197 and Foo Wah Industrial Building.

12. Miscellaneous

a. This Agreement incorporates the entire understanding and agreement between the Client and the Mount Studio.

b. Any modifications of this Agreement must be in writing and signed by both parties.

c. This agreement will be sent to all Client upon confirmation of the booking when invoice is sent.

d. Once payment is received by Mount Studio, it is considered that Client has agreed to abide by these terms and conditions stated above.